Terms of Service

1. The Service

Clipstack helps you create short-form clips from longer videos. Features may include project storage, AI-assisted moment detection from captions/transcripts, in-browser editing tools, brand overlays, and local export/download. Features may change as we improve the product.

Some processing happens on your device. Other parts (authentication, cloud project metadata, media storage, payments, and AI analysis) rely on our servers and third-party providers.

2. Accounts

You must provide accurate account information and keep your login credentials secure. You are responsible for activity under your account. Notify us promptly if you suspect unauthorized access.

You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use Clipstack.

3. Subscriptions, credits, and billing

Clipstack is a paid product. Access to core app features requires an active Pro subscription unless we expressly offer another plan. Pricing, included monthly credits, and optional token packs are shown on the Pricing page and in Settings and may change prospectively.

• Payments are processed by Stripe. By purchasing, you also agree to Stripe’s applicable terms.
• Credits are consumed for generation/analysis according to the rules shown in-product (generally related to source duration). Browsing existing projects does not by itself consume credits.
• Monthly Pro credits refresh with your billing period as described in-product. Purchased token packs may expire after a stated period.
• You can manage or cancel subscription renewal through the Stripe customer portal linked from Settings, subject to Stripe’s timing rules. Fees already charged are generally non-refundable except where required by law or expressly stated by us.

We may suspend access if payment fails, if credits are abused, or if your account violates these Terms.

4. Your content

You retain ownership of videos, captions, logos, and other materials you upload or create (“Your Content”). You grant Clipstack a limited license to host, transmit, process, and display Your Content solely to operate and improve the Service for you (including sending relevant text to AI providers when you run analysis).

You represent that you have all rights needed to upload and process Your Content, and that doing so does not violate law or third-party rights (including copyright, privacy, and publicity rights).

You are responsible for backups of masters and exports you care about. We are not a long-term archive service.

5. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or abusive purposes
• Upload malware or attempt to disrupt, reverse engineer, or bypass security, billing, or credit systems
• Resell, scrape, or automate access in a way that overloads or abuses the Service without our written permission
• Misrepresent affiliation with Clipstack or infringe others’ intellectual property

6. AI output

Clip suggestions and related AI output are probabilistic. They may be inaccurate, incomplete, or unsuitable. You are responsible for reviewing clips before publishing. We do not guarantee any particular performance, ranking, or monetization outcome on social platforms.

7. Intellectual property

The Service — including software, branding, and UI — is owned by Clipstack and its licensors. These Terms do not transfer ownership of our IP to you. Feedback you send may be used to improve the product without obligation to you.

8. Third-party services

The Service integrates with third parties (including Supabase, Cloudflare, Stripe, OAuth providers, and LLM providers). Their terms and privacy practices apply to their processing. We are not responsible for outages or changes by third parties outside our reasonable control.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that media stored with us will never be lost.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIPSTACK AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO CLIPSTACK FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM.

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent allowed.

11. Indemnity

You will defend and indemnify Clipstack and its operators against claims arising from Your Content, your use of the Service, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Service at any time and cancel renewal via the billing portal. We may suspend or terminate access if you breach these Terms, if required for security/legal reasons, or if we discontinue the Service. Upon termination, your right to use the Service ends. Sections that by nature should survive (including IP, disclaimers, limitations, and indemnity) will survive.

13. Changes to the Terms

We may update these Terms by posting a revised version and updating the “Last updated” date. Continued use after changes become effective constitutes acceptance, except where additional consent is required by law.

14. Governing law

These Terms are governed by the laws of New Zealand, without regard to conflict-of-law rules. Courts in New Zealand will have exclusive jurisdiction, except that we may seek injunctive relief anywhere to protect IP or security, and except where mandatory consumer-protection laws in your country give you non-waivable rights.

15. Contact

Questions about these Terms: support@clipstack.pro.